Privacy Notice | Diahealth Solutions

DiaHealth Solutions, LLC

Notice of Privacy Practices

Effective Date: 11/5/2025

Purpose of This Notice

This Notice of Privacy Practices (“Notice”) describes how DiaHealth Solutions, LLC (“DiaHealth Solutions,” “DHS,” “we,” “our,” or “us”) protects your medical information, the circumstances under which we may use or disclose it, and how you can access or control that information. Please read it carefully.

We are required by law to maintain the privacy and security of your protected health information (“PHI”), provide you with this Notice, follow its terms, and notify you if a breach occurs that may have compromised the privacy or security of your PHI.

What Is Protected Health Information (PHI)?

“Protected health information” refers to any information that identifies you and relates to your past, present, or future physical or mental health, healthcare services, or payment for such services.

Examples include:

Information about your health conditions (e.g., blood glucose levels)
Details of healthcare products or services you receive (e.g., insulin pumps, CGMs, or training)
Demographic data (e.g., age, gender, or ZIP code)
Identifiers such as your address, phone number, Social Security number, or insurance ID

We are committed to maintaining the confidentiality and integrity of all PHI we collect, use, or disclose.

How We May Use and Disclose Your PHI

1. Treatment, Payment, and Healthcare Operations

Treatment: We may share your PHI with your healthcare providers to coordinate or manage your care.
Payment: We may use and disclose PHI to bill your insurance, verify coverage, obtain pre-authorization, or coordinate benefits.
Healthcare Operations: We may use PHI to run our business—such as processing orders, conducting quality reviews, training staff, and managing customer service or insurance verification.

2. Family, Friends, and Emergencies

We may share limited PHI with individuals involved in your care or payment (such as family members or caregivers) when necessary and permitted by law. In emergencies, we may share PHI to coordinate your treatment or notify others about your condition, location, or death.

3. Public Health and Government Agencies

We may disclose PHI to public health or government officials for purposes such as disease control, safety monitoring, audits, or compliance investigations.

4. Product Monitoring, Repair, and Recall

We may share PHI with the U.S. Food and Drug Administration (FDA) to report adverse events, track product performance, or facilitate recalls or repairs.

5. Legal Requirements and Proceedings

We may disclose PHI if required by law, court order, or subpoena, or as necessary for legal or administrative proceedings. We may also disclose PHI to authorized federal officials for national security or protection of public figures, as required by law.

6. Law Enforcement

We may release PHI to law enforcement to comply with legal processes, report certain injuries (such as gunshot wounds), locate missing persons, or report suspected criminal conduct.

7. Serious Threats to Health or Safety

We may disclose PHI to prevent or lessen a serious threat to your health or safety, or the health or safety of others.

8. Military, Veterans, and Correctional Institutions

If you are in the military or under law enforcement custody, we may disclose PHI as required by applicable laws or regulations.

9. Workers’ Compensation

We may disclose PHI to comply with workers’ compensation or similar programs for work-related injuries or illnesses.

10. Coroners, Medical Examiners, and Funeral Directors

We may disclose PHI for purposes of identifying a deceased person, determining cause of death, or facilitating funeral arrangements.

11. Research

We may use or disclose PHI for research purposes when approved by an Institutional Review Board or Privacy Board, or after removing identifying details. In all cases, your identity will remain protected.

12. Victims of Abuse or Neglect

We may disclose PHI to authorized agencies if we believe you are a victim of abuse, neglect, or domestic violence, as required or permitted by law.

13. Education and Information

We may use PHI to inform you about new or alternative products, therapies, educational programs, or related healthcare services.

Written Authorization

Except as outlined in this Notice, we will not use or disclose your PHI without your written authorization. This includes any marketing communications or disclosures that constitute the sale of PHI.
You may revoke your authorization at any time in writing, except to the extent we have already acted in reliance on it.

SMS/Mobile Policy

Mobile and text messaging data will not be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are strictly confidential.

Your Rights Regarding Your PHI

Access and Copies

You may request to inspect or obtain a copy of your PHI, including billing records. Requests must be in writing to our Patient Services Department. We may charge a reasonable fee for copying and mailing costs.

Amendments

If you believe your PHI is incorrect or incomplete, you may request an amendment by writing to our Privacy Compliance Manager. We may deny requests that lack sufficient basis or pertain to accurate existing records.

Accounting of Disclosures

You may request an accounting of how your PHI has been disclosed in the past six (6) years, except for disclosures made for treatment, payment, healthcare operations, or with your authorization.

Restrictions

You may request restrictions on how we use or share your PHI. If you pay in full for a product or service, you may request that we not disclose that transaction to your insurer, unless required by law.

Confidential Communications

You may request that we communicate with you in a specific way or at a specific location (e.g., only at home or by mail). We will accommodate all reasonable requests.

Paper Copy

You may request a paper copy of this Notice at any time, even if you receive it electronically.

Complaints and Contact Information

If you believe your PHI has been misused or disclosed improperly, you may file a written complaint with:

DiaHealth Solutions, LLC
Attn: Compliance Manager
153 Narrows Pkwy Ste 103
Birmingham, AL 35242

We will not retaliate against you for filing a complaint.
You may also contact the U.S. Department of Health and Human Services:

Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
(202) 619-0257 | www.hhs.gov/ocr

Changes to This Notice

We reserve the right to change this Notice at any time and to apply changes to all PHI we maintain. Updated versions will be available upon request and posted on our website.